Graduate Workplace Support Assistant

Full Time / 37 hours Per Week / Permanent

Job reference:REQ5782

Date posted:18/06/2025

Application closing date: 02/07/2025

Location: LCB Depot

Salary: £24,790 – £25,183 Per YearPackageTotal benefit value (includes pension contribution and full holiday entitlement): £34,174.57

Contractual hours: 37

Basis: Full time

Job category/type: Early Careers, apprentices and graduates

Job description:

Join LCB Depot to work in a dynamic workspace and deliver great customer service.

This is a unique opportunity to use your customer service skills in an environment where no two days are the same. LCB Depot run buildings which have varied sized offices which are let to exciting small businesses from the Creative Industries. Their friendly team provides outstanding service and creates a supportive environment for our customers which enables them to focus on their businesses.

LCB Depot is a vibrant workspace building for creative people and businesses based in the city’s cultural quarter with offices/commercial spaces in 4 buildings across 3 locations, these are individually leased to creative businesses who are then LCB Depot customers. The space also includes a busy meeting room business. This post is based at Makers Yard and Phoenix Workspaces.

Working alongside the Customer Service and Administrator and under the guidance of the Operations Manager, you’ll support the general admin and reception of the building as well as oversee the meeting room facilities and the events and exhibitions programme, ensuring service standards are always maintained. You will be based at LCB Depot with some facility to work/visit different sites as required

The working hours will be between 8am and 6pm Monday to Friday on a rota basis. Occasionally you may be required to work out of normal office hours.

What you’ll be doing

You’ll set up meeting rooms with IT equipment and refreshments, greeting tenants and visitors, sorting post, answering enquiries both in person and by email, ordering stock and processing invoices and general financial reports. On occasions you’ll be required to assist the team with other duties as and when needed.

You’ll also have an opportunity to learn more specific subjects on a rota basis for areas such as planning and running tenant and external events, planning, and updating social media, financial administration and reports specific project work. This will provide variety to the role and allow you to develop skills in different areas whilst being supported by the rest of the team.

What you’ll need

Passionate about working in a front of house role providing excellent customer service, you’ll have good IT skills to be able to use in-house systems effectively. With strong communication skills and the ability to relate to people, you’ll deliver the reception and information services ensuring the needs of the tenants and customers are met. Your attention to detail will be second to none and with a proactive approach you’ll provide creative solutions to how the service could be improved. With good organisation skills, the ability to work under pressure and a flexible approach, you’ll be able to prioritise tasks.

What LBC Depot can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. There will also be the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at the benefits calculator.

Join us

LBC Depot is committed to recruiting a diverse and highly-talented workforce that is fitting and representative of the great city of Leicester, this is reflected in a recruitment process that is as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

For a chat about this post, please contact James at James.burkmar@lcbdepot.co.uk